To ensure that your package is delivered correctly and that you receive it within the time frame we advertise, please ensure that your address is entered correctly and includes all relevant and/or required information. The use of correct abbreviations, street, building, or apartment numbers, route information, as well as the contact telephone number is essential to ensure timely delivery.
Order processing time:
As an indication, At NABTEA, we ship your packages within 48 hours (excluding weekends, and public holidays) following your order, even 24 hours is generally sufficient. Thus, when you order from us, you will receive your order between 2 to 7 days after the validation of your order.
Orders placed on Saturday afternoon, Sunday, and public holidays are prepared as a matter of priority the following working day.
Shipping costs include packaging, handling, and shipping costs and may vary depending on the number of purchases.
We are very flexible and take into account all requests with care, try to:
- Check the accuracy of delivery information, or at least send your requests for correction before shipping your orders.
- Combine your purchases, it is sometimes complicated to link two separate orders.
Out-of-Stock Items:
If your order includes one or more items that are out of stock: we will ship the rest of your order, refunding you to your original method of payment for items, not in stock. Please note that it is possible to receive several parcels for the same order if it is composed of several articles.
Mode and method of delivery:
The products are packaged in plastic bags, then in Kraft bags, the powders are packaged in closed boxes with labels, so there is no risk of accidental opening in the package.
Shipments are mainly made by Aramex, SDTM, Amana, or other delivery services. The delivery method is determined by our specialized entity for sending and this varies according to your area and or cities.
Shipments are currently only made in Morocco. If you wish to be delivered outside Morocco, you must contact us via WhatsApp: at +212 6 12 569310, or by email: at contact@nabtea.com, to discuss the different shipping costs that will be communicated to you depending on your country.
Delivery times differ according to the delivery method, the products ordered, and according to the geographical area indicated by the Buyer during the process of placing the Order.
Delivery tracking:
Whatever your delivery method, you can have your tracking number, allowing you to track your shipment online.
However, you will be notified by sms or a phone call before shipment.
Amount of shipping costs:
Delivery costs in Morocco: 35 MAD - Delivery costs in Fez: 19 MAD